AAEP Keynote Speech Focuses on Equine Practice Communication

Equine veterinarians will learn to communicate more effectively with clients, coworkers, and others they encounter in the profession during the keynote presentation at the American Association of Equine Practitioners' (AAEP) 58th Annual Convention, taking place in December.

Speaker Connie Dieken, a business communications consultant and former television anchorwoman, will train equine veterinarians to convey their messages in a way that will relate to clients and coworkers. Whether explaining a procedure to a client or collaborating with a colleague to make a diagnosis, equine veterinarians are challenged to communicate important and often complex information in their daily work environments.

Dieken will identify three critical steps for achieving communication:

  • Connecting with the client;
  • Conveying a message; and
  • Convincing the client to trust the information.

Veterinarians will who attend will be taught how to deliver concise messages that will prompt clients to listen, react, and respond in the best interest of the animal.

For more than 20 years, Dieken worked as a television news anchorwoman, reporter, broadcast personality, and talk show host. She is a multiple Emmy award-winning and Telly award-winning journalist and was inducted into the Radio/Television Broadcasters Hall of Fame. Dieken's appearance is sponsored by AAEP Educational Partner Bayer.

The 58th Annual Convention will be held Dec. 1-5 at the Anaheim Convention Center in Anaheim, Calif. For more information about the Annual Convention, visit www.aaep.org/convention.htm.

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