TheHorse.com Help Center

Welcome to TheHorse.com! What can we help you with today?


Reading the full versions of archived articles (hint: You'll need to register with TheHorse.com, but it's free!)

TheHorse.com has many articles on horse health that you can read for free, but you'll need to register (did we mention it's free?) to read most of the older ones. Create your login (or sign in if you have already registered) to start reading! You can also sign up to get any of our popular e-newsletters so you can get the latest horse health news delivered right to you.

If you've registered, but you still get asked to log in every time you try to read an article, your browser's security settings might not be allowing cookies, which are small text files on your computer that let TheHorse.com recognize that you're logged in. To allow them, go to Tools-->Internet Options if you are using Internet Explorer, or Edit-->Preferences on a Macintosh (OS 9), and see if your privacy is set to High (block all cookies). If you are comfortable with doing so, set your security to Medium or anything below and your problem logging in to or registering with TheHorse.com should disappear. If you are using a Macintosh and Safari (OS X), see the Safari menu option-->Preferences-->Security to check your cookie settings. If your browser is set to "Never" receive cookies, changing it to "Always" or "Only from sites I navigate to" should fix your problem.

One other roadblock you might run into is your computer's security software, if you have any installed. Some of these programs also block cookies, and you'll need to allow cookies in general or add TheHorse.com to your trusted sites for us to recognize your login.

Finding specific articles or topics

Everyone likes to search in different ways, just like we all like different types of horses and horsey activities. You've got a lot of options here:

  • Search by TOPIC, using the Article Library link on the left side of any page;
  • By KEYWORD(s)/phrase, using the search box at the top of any page;
  • By ARTICLE NUMBER, if you already know the article number, using the "Go To Article #" box on the left side of any page.
  • By browsing the "Related Articles" and "Related Video" sections at the bottom of any article.
  • By browsing the "Related Topics" section at the upper right of any article page.

Watching videos

Our videos are Flash videos that play within your web browser. If you're having trouble watching the videos, you might need to download the latest version of Flash Player.

Generally speaking, the faster Internet connection, more computer memory (RAM), and faster processor you have, the better your experience with video will be (videos will start playing quicker and won't hesitate much). That's not to say that you can't watch video on an older, slower computer or with a slow connection, just that you might need more patience to do so.

Minimum Requirements: Any System

• 256 megabytes (MB) of RAM- 512 MB recommended
• Broadband Internet connection or access to a high-speed network highly recommended
• Speakers/headphones
Flash Player 8+

Windows Specifics

• Microsoft Windows®: 2000, XP, Vista, 8
• Microsoft Internet Explorer 6+ or Firefox 1.0+

Macintosh Specifics

• Mac OSX 1.3+
• Safari 2.0+, or Firefox 1.0+

If our videos won't play, first make sure you're using the latest version of Flash Player. Second, if you're trying to watch the videos on a work computer, note that some corporate networks and Internet Service Providers block videos. If you can't see any video clips, you may want to contact your Internet Service Provider or Network Administrator to see if a security firewall is blocking videos.

If you've got the latest players and the videos aren't being blocked, but you still can't watch our videos, tell us what's going on and we'll try to get it sorted out.

Webinars and/or Horse Course videos

These in-depth educational videos by veterinary experts require free registration with TheHorse.com, then a quick signup for the videos you'd like to see. They are all free, thanks to our sponsors.

What's the difference between them? During initial presentations of Webinars, viewers can ask questions and have them answered live by the expert. A transcript of the questions and answers is included with the archived Webinar. Horse Courses do not include the Q&A.

There are two quick steps to signing up for a Webinar or Horse Course.

  1. Log in to TheHorse.com (register first if you haven't already).
  2. Sign up for Webinars/Horse Courses in the Video Library, under the tab for Webinar and/or Horse Course, as in the picture below.

Horse Course signup screenshot

You'll be able to watch any archived presentations from this page immediately upon registration, and you should also receive a confirmation email immediately.

Watch an available Horse/Course Webinar screenshot

For any upcoming presentations, you'll receive email reminders one day and one hour before the event. If you don't get the email (check your junk mail filters and add HorseCourse@TheHorse.com and THWebinars@TheHorse.com to your email address book), just hit the Video Library at the appropriate time and watch the video from there.

Registering with TheHorse.com

Creating your login is fast and free, but where most people get stuck is the email activation. Make sure to register with a valid working email address so you'll get our activation email with the link to activate your registration. Sometimes that email will get caught in your junk mail folder or lost in cyberspace (like that hoof pick that's always walking off). If you don't see that email shortly after creating your login, check your junk mail folder for an e-mail from AccountActivation@TheHorse.com.

You can have your activation email resent to you if you haven't received it by attempting to log in; if your account hasn't yet been activated, you'll see a button allowing you to resend your activation email.

If you still don't receive it, please contact us at techhelp@TheHorse.com for assistance in activating your account.

Logging in/finding a lost password

To log in, make sure that you use the same email address and password with which you registered. We can hear you saying "duh" all the way over here, but even smart people make mistakes--especially those of us with multiple email addresses. :) If you forgot your password, you can have it emailed to you. If you no longer have access to that email address, contact us at TechHelp@TheHorse.com and ask us to update your email address for you (for security reasons, we may ask you to verify your information before doing so), or simply register a new login with your new email address.

Also, make sure you have activated your account via e-mail. If you don't have the e-mail from AccountActivation@TheHorse.com, your e-mail address might have been misspelled when you registered. Please register again and carefully check the spelling of your e-mail address. If you still don't receive this e-mail, contact techhelp@TheHorse.com for assistance.

Another suggestion that has helped some of our readers is to clear out (or delete) the browser cookies on your computer, and then log in again. Cookies are small text files stored on your computer that help TheHorse.com recognize that you're logged in, and sometimes they get stale and moldy just like real cookies (corrupted, actually) and need to be thrown out. Here's how:

  • On a PC using Internet Explorer, go to Tools at the top of the page and select Internet Options, then click the Delete Cookies button. This will clear out all cookies on your computer and you will need to log in again to any sites for which you had stored cookies.
  • On a Macintosh computer (OS 10) using the Safari browser, go to the Safari menu option at the top of the page and select Preferences. Click the Show Cookies button near the bottom of that window, navigate to the www.thehorse.com cookies, and delete them by selecting them and clicking the Remove button at the bottom of the page. Then click Done, close the Security window, and log in. If the problem was a corrupted cookie, it should be gone.

Lastly, try quitting out of your browser and reopening it. This is often helpful especially with Internet Explorer.

If you still cannot log in, please contact our Customer Service center at 800-582-5604 (from 8 am to 5 pm Monday-Friday, Eastern time), 01-859-278-2361 outside the U.S., or via email at subscribe@thehorse.com.

Sharing an article with other people or websites

Yes, please, tell other people about us! :) Feel free to email any article you want to any number of people, or share it on various social networking sites using the ShareThis! link just under any article's headline.

However, posting our articles in full on other websites is not allowed; it violates copyright law. But you're quite welcome to link to any article on TheHorse.com from any other site. Use your own words, the article's headline, or even the headline and first paragraph or two as follows:

Feed Needs of Older Horses
Our horses are living longer now than ever before. Improved parasite control, better nutrition, and advances in veterinary care combine to give us more days with our animals and improve the quality of their lives as they reach their third and even fourth decades. In fact, an estimated 20% of horses in the United States are over the age of 15.

You might find it useful to note that people will need to register for free to read archived articles.

Changing your login and/or other profile information

Just log in and then click the "My Profile" link in the upper right corner of any page. Here you can:

  • Change your email address (this will change your login email AND where you receive newsletters)
  • Change your name
  • Change your password or have it sent to you
  • Manage your newsletter subscriptions
  • Manage your favorite articles and videos
  • Manage your magazine subscription (i.e., change your mailing address for magazine delivery)

Managing e-newsletter subscriptions

Sign up for any of our weekly/monthly newsletters here! If you need to unsubscribe from any newsletter or change your address, it's easy if you're a registered member of TheHorse.com. Simply sign in and edit your profile to change your email address or subscribe/unsubscribe from any newsletter. (NOTE: This will also change your email address for logging in to TheHorse.com.) You may also unsubscribe at any time by clicking on the "Unsubscribe" link at the bottom of each newsletter.

Using the Adoptable Horse Service

Got a horse to give away, or want to adopt one? You are SO in the right place! Our adoption services list adoptable horses of all breeds free to good homes (not for purchase). We provide the listing service, and you're responsible for working with the owner/adopter to coordinate the adoption. Please make sure to check out these two articles for more information on organizing a successful adoption:

List your adoptable horse now

Getting reprints of an article

Legalese alert! All information on TheHorse.com is copyright © BLOOD-HORSE PUBLICATIONS, INC. All rights reserved. Reproduction in whole or in part in any form or medium without written permission of BLOOD-HORSE PUBLICATIONS, INC. is prohibited. THE HORSE, THE HORSE logo, THE HORSE.COM and THE HORSE.COM logo are trademarks of the BLOOD-HORSE PUBLICATIONS, INC.

We do not allow reprinting of any of our information on other web sites, although any site is welcome to link to any article on TheHorse.com. Reprints are available for print publications only and can be granted on a one-time basis by individual agreement. Please contact the editor of The Horse, Stephanie Church, at schurch@TheHorse.com or 859/276-6789 to discuss reprints.

Using our Equine Educational Event Calendar

Need to learn something about horse health? Browse events by day, week, or month using our equine educational event calendar. Please note that we only list equine health educational events, not horse shows and such (there are way too many of those!). We'd love to list your equine educational events--just let us know the details! (Remember, no horse shows please!)

Trading links

We would be glad for you to link to us, of course! However, we don't maintain a links page on TheHorse.com. We do, however, maintain an equine industry links site called The Horse Source; you are more than welcome to submit your equine links there.

If you would like to use a TheHorse.com logo for your link to us, please see our logos page.

Subscribing to our monthly magazine (print or digital editions), modifying a subscription, or buying a single copy

How to subscribe to The Horse magazine:

  • Online: Subscribe to or renew a print subscription or digital edition subscription.
  • Phone: Call our toll-free number: 1-800-582-5604. For calls placed from outside the U.S.: Call us at 01-859-278-2361.
    Operators are available Monday through Friday, 8:00 am to 5:00 pm EST.
  • Mail:
    The Horse
    PO Box 911108
    Lexington, KY 40591-1108
  • Gift subscriptions: Give the gift of horse health knowledge! Order online or by calling/mailing us using the above information.

Back Issues/Single Copies

Most issues are available for online ordering; if you do not see the issue you are looking for, please contact us at 1-800-582-5604 or 01-859-278-2361 when calling from outside the U.S. Or you might prefer to buy the current issue at a bookstore or tack store near you.

Change your mailing address

Online (you may have already done some of these steps):

  1. Create a login at TheHorse.com
  2. Activate your account (you'll get an email with an activation link)
  3. Sign in to TheHorse.com and click the "My Profile" link in the upper right corner of any page
  4. Select "Change Mailing Address" under Magazine Subscriptions
  5. Look up your subscriber number (if it isn't already saved in your profile)
  6. Update your mailing address.

    NOTE to AAEP Members: Log in at https://www.aaep.org/members.php using your American Association of Equine Practitioners login information and update your address there; this will change the address at which you receive The Horse.

You can also let us know of the change by calling or mailing us using the above information, by emailing us, or faxing the change to us at 1-859-276-6743.

Satisfaction Guarantee!

Your satisfaction with The Horse magazine is absolutely guaranteed. If you are not completely satisfied with your print or digital subscription to The Horse, you may cancel at any time and receive a full refund for the remaining portion of your subscription.

The Horse Source Directory

Easily search through more than 38,000 listings in The Horse Source Directory by utilizing the category, location, and/or keyword search at the top of every page. Break any category down by state to find the company best suited for you. Sponsor listings are also linked to their web sites or email contacts to make research and inquiries quick and easy.

Advertise your business in The Horse Source!

My question isn't answered here.

Having trouble finding the answer to your question? Please fill out the form below so we can better assist you.

**Do not send health questions using this form. They will not be answered.



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What are you having trouble with?
Subscribing to The Horse Health E-Newsletter
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Logging in
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Videos/Webinars/Horse Courses
RSS feeds
Viewing/changing my account info
The Horse Source directory
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